QA Analyst

About the role

The QA Analyst will support ALTOUR's corporate travel division by ensuring the quality of end‑to‑end processes and automation tools that drive productivity and revenue.

Key responsibilities

• Manage the User Support Service Desk and review 2nd‑level service desk requests for business enhancements.
• Collaborate with Operations leadership to research agent productivity and process issues.
• Monitor GDS requirements and technical issues related to quality‑control systems, agent tools, and scripts.
• Document requirements, standards and change management using defined software, processes and procedures.
• Participate in initiatives generated through business analysis, including account change management, agent training and quality‑control standards.
• Support client and product implementations, providing overviews of quality‑control and reporting processes.
• Coordinate with Education and Training to implement enhancements to GDS products/services and agent tools.
• Test and provide feedback on automation/script programming across all GDS and systems.

Required profile

• Competence with the technical environment, reservation products and procedures.

Required skills

• Experience with Global Distribution Systems (GDS).
• Automation and script programming.
• Service desk management and 2nd‑level support.
• Quality‑control system monitoring.

What we offer

• Opportunity to work in a collaborative, forward‑thinking environment.
• Exposure to leading‑edge technology in corporate travel management.