Night Housekeeper (Cruise Ship)

About the role

The Night Housekeeper ensures high‑quality cleaning, smooth housekeeping operations, and excellent guest service throughout the night on a cruise vessel. Working closely with the Chief Housekeeper and Butler Manager, you will oversee night‑time activities, address issues promptly, and maintain the ship’s service standards.

Key responsibilities

• Assist the Chief Housekeeper in managing night‑time housekeeping, room service, and laundry operations.
• Patrol all vessel areas, resolve issues, and ensure standards are upheld.
• Handle guest orders quickly and accurately, update the Guest Recovery Log, and monitor guest satisfaction.
• Conduct random checks in public areas, toilets, launderettes, and rooms to verify cleaning standards.
• Prepare daily handover reports for the Chief Housekeeper and Butler Manager.
• Maintain and update operational systems such as Silver Compass and Time & Attendance.
• Supervise work schedules, sign‑in sheets, and employee records while ensuring confidentiality.
• Lead training sessions for night staff and prepare cruise reports on service improvement.
• Liaise with HR on personnel matters and enforce corrective actions.
• Perform equipment inspections, maintain maintenance logs, and adhere to health and safety procedures.

Required profile

• Previous experience in housekeeping or hospitality, preferably on a cruise ship or hotel.
• Strong supervisory and organizational abilities.
• Excellent attention to detail and guest‑focused mindset.
• Ability to work independently during night shifts and handle confidential information.
• Good communication skills for interacting with guests, crew, and management.

Required skills

What we offer

• Opportunity to work in a dynamic, international cruise environment.
• Professional development and training for night staff.
• Competitive compensation and benefits in line with industry standards.