Manager, Customer Operations

About the role

The Manager, Customer Operations leads the voice of the customer within Integer, ensuring strong advocacy and seamless collaboration across site leadership, sales, and customer success teams.

Key responsibilities

• Champion customer advocacy as a member of the Site Leadership Team and represent Integer in customer production meetings.
• Develop and manage relationships with Factory Direct customers, partnering with Sales and Customer Success to meet requirements and grow sales.
• Provide data for forecasting, quarterly business reviews, and support contract review and order processes.
• Coordinate cross‑facility sales opportunities and ensure accurate execution of customer operations processes.
• Lead the Customer Operations team, guiding prioritization, training, and performance against metrics such as Order Acknowledgement Cycle Time and Quote Cycle Time.
• Ensure compliance with ISO certification requirements and participate in related audits.

Required profile

• Demonstrated leadership and ability to drive team performance toward key metrics.
• Strong communication skills to interact with customers, sales, and internal functions.

Required skills

• Knowledge of ISO certification requirements and related quality management systems.
• Understanding of FDA regulations and compliance standards.