Customer Success Team Manager

About the role

Canonical is seeking a Customer Success Team Manager to lead and grow its global post‑sales organization. The role is fully remote and supports customers across APAC and the Americas, helping them succeed with Ubuntu and related open‑source technologies.

Key responsibilities

• Develop and execute strategic plans to improve customer engagement, retention, and expansion.
• Analyze regional performance metrics, identify trends, and implement process improvements.
• Coach, mentor, and provide feedback to Customer Success Managers and their teams.
• Collaborate with cross‑functional teams, including product, sales, and support, to enhance the overall customer experience.
• Drive upsell and cross‑sell opportunities while ensuring high levels of customer satisfaction.

Required profile

• Proven track record in managing Customer Success or post‑sales teams.
• Strong analytical, organizational, and diplomatic skills.
• Ability to thrive in ambiguous, fast‑changing environments.
• Excellent communication and listening abilities.
• Passion for emerging technologies such as cloud, AI, data science, and IoT.

Required skills

What we offer

• Fully remote work with a globally distributed team.
• Opportunity to work with a leading open‑source platform used by top enterprises.
• Collaborative culture focused on continuous learning and innovation.