Client Delivery Manager (Remote, LATAM)

About the role

The Client Delivery Manager will partner with the Client Delivery Team to lead and execute multiple SaaS consultancy engagements. This remote, full‑time position requires overlap with Pacific Time hours and focuses on delivering projects on scope, on time, and with high quality.

Key responsibilities

• Own end‑to‑end delivery across several client engagements, creating detailed project plans, milestones, and dependencies.
• Enforce scope boundaries, identify scope creep early, and facilitate client discussions to keep projects aligned with contracts.
• Build trusted relationships with clients, adapting to their working style and ensuring consistent communication.
• Track engagement health, risks, and success metrics; resolve blockers and provide regular status updates.
• Coordinate post‑engagement implementation activities, including rollout planning and stakeholder alignment.
• Capture client feedback, NPS responses, testimonials, and case studies with proper approvals.
• Support capacity planning by monitoring team workload and identifying bottlenecks.
• Leverage AI tools to improve documentation, tracking, research, and execution workflows.

Required profile

• 6+ years of experience in client delivery, project management, implementation, consulting, or professional services.
• Proven ability to manage complex, multi‑stakeholder engagements in fast‑paced environments.
• Strong organizational skills and the capacity to handle multiple concurrent projects.

Required skills

What we offer

• Long‑term contractor arrangement with full‑time hours.
• 100% remote work with occasional in‑person meetings in San Diego.
• Opportunity to work with high‑performing teams serving growth‑stage B2B SaaS companies.