Service Desk Analyst (Dutch)
Tata Consultancy Services · Département Montevideo
Job description
About the role
We are looking for a Service Desk Analyst who will be the first point of contact for Dutch‑speaking customers needing technical assistance. The role involves handling inbound and outbound calls, resolving IT issues and maintaining accurate service records.
Key responsibilities
- Answer and place inbound/outbound calls in Dutch.
- Serve as the initial contact for customers seeking technical support.
- Diagnose, troubleshoot and resolve IT support requests.
- Document incidents and updates in the service management system.
- Identify opportunities to improve support procedures and suggest enhancements.
Required profile
- Strong passion for learning and technology.
- Customer‑oriented mindset with excellent handling skills.
- Fluent verbal and written communication in Dutch.
- Intermediate proficiency in English.
Required skills
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Published 1 month ago
Expires 2 weeks from now
24 views · 0 interested
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Tata Consultancy Services
Département Montevideo