Recepcionista de Hotel

About the role

We are looking for a motivated Hotel Receptionist to join our well‑established hospitality team. You will be the first point of contact for guests, providing friendly, accurate and professional service throughout their stay.

Key responsibilities

• Ensure high levels of guest satisfaction by delivering excellent front‑desk service.
• Perform daily check‑in and check‑out procedures in line with hotel standards.
• Invoice room rates and additional charges, and collect payments accurately.
• Assign rooms based on reservations, occupancy levels and guest preferences.
• Maintain courteous, clear and respectful communication with all guests.
• Inform guests about hotel products, promotions, rates and services.
• Manage reservations via email, phone, web platforms or in person, following established processes.
• Identify guest needs and recommend suitable hotel services and amenities.
• Accurately describe the features and benefits of hotel offerings.

Required profile

• Minimum 1 year of experience in customer‑service or front‑desk roles.
• Advanced proficiency in English.

Required skills

• Advanced knowledge of Microsoft Office suite.
• Advanced Excel skills.
• Advanced Word skills.