Payment Operations Specialist

About the role

AstroPay is looking for a hands-on, technically driven professional to own its payment operations and drive continuous improvement across payment methods, virtual accounts and banking integrations. The role covers investigating complex transaction issues, optimizing payment flows and improving conversion rates, while building relationships with payment providers and banking partners and working closely with Engineering, Product, Fraud and Finance.

Key responsibilities

• Own and optimize payment operations across deposits, withdrawals, transfers, virtual accounts and local payment methods.
• Investigate transaction declines, processing failures and integration issues using SQL queries, API analysis, logs and monitoring tools.
• Lead operational projects end to end, coordinating teams, managing dependencies and removing blockers.
• Monitor and improve conversion rates, processing times, transaction reliability and provider performance.
• Manage payment providers and partners, including incident resolution, escalations and operational improvements.
• Work with Product and Engineering on integrations, provider migrations and payment flow improvements.
• Leverage AI development tools to navigate codebases, contribute code changes and implement automations.

Required profile

• Strong experience in payment operations, fintech, banking or payment processing.
• Solid understanding of payment flows, transaction processing, virtual accounts and payment providers.
• Proven ability to lead initiatives independently, coordinate stakeholders and drive execution.
• Excellent written and spoken English and Spanish (mandatory).

Required skills

• Experience with APIs, logs and monitoring tools.
• Technical aptitude and familiarity with Git and AI-assisted development tools.
• Nice to have: knowledge of LATAM payment methods, virtual account infrastructure and provider integrations.