Operador de Soporte Técnico

About the role

Scanntech is looking for a Technical Support Operator to provide phone assistance to customers, resolve technical incidents, and help them maximize the use of our point‑of‑sale and other systems. The role focuses on delivering fast, clear, and high‑quality service to improve the overall customer experience.

Key responsibilities

• Answer phone calls and resolve technical queries and incidents.
• Guide customers in using point‑of‑sale terminals and related software.
• Identify opportunities to improve the customer experience.
• Escalate cases to the appropriate departments when necessary.
• Meet defined quality standards and response time targets.
• Detect patterns and contribute to continuous process improvement.

Required profile

• Completed secondary education.
• At least 1 year of experience in customer service or call‑center environments.
• Proficiency with PC and Microsoft Office tools.
• Strong communication, empathy, and customer‑orientation.
• Commitment, responsibility, punctuality, and a proactive, solution‑focused attitude.
• Basic knowledge of Linux is a plus.

Required skills

• Microsoft Office
• Linux (desired)

What we offer

• Inclusive and award‑winning organizational climate (GPTW recognitions).
• Growth and development opportunities.
• Language training (English and Portuguese) during work hours.
• Study days from day one of employment.
• Birthday half‑day off and many other benefits.