Network Engineer - Palo Alto Specialist

About the role

OmniAccess, a managed service provider of connectivity, networking and cyber solutions, is looking for a Network Engineer with strong expertise in LAN, WLAN and network security technologies such as the Palo Alto ecosystem. The engineer works directly in customer environments, designing, deploying and maintaining secure, high-performance networks on-premises and in the cloud, with a proactive problem-solving approach and strong client relationships.

Key responsibilities

• Ensure contractual customer support SLAs are met and provide professional support in live environments
• Maintain clear communication with customers and stakeholders, and report network status, incidents and risks
• Maintain asset inventory, create and maintain as-built diagrams and technical documentation
• Design, implement and support LAN, WLAN, SD-WAN and network security solutions, including routers, switches, firewalls, WLAN controllers, access points and cabling
• Manage and monitor Palo Alto environments using Panorama, and implement and support network monitoring and alerting systems
• Troubleshoot and resolve network incidents, plan upgrades and firmware updates, and automate recurring tasks
• Participate in on-call and operational rotations; shift work may be required

Required profile

• Experience working directly with customers in technical support or delivery contexts
• Ability to explain technical issues to non-technical stakeholders and to manage tasks and priorities
• Bachelor's degree in computer science, engineering or a related field is a plus
• 2+ years of network operations experience is a plus

Required skills

• Palo Alto NGFWs, Panorama, App-ID, User-ID, Content-ID, URL Filtering, Threat Prevention, WildFire, DNS Security, GlobalProtect
• LAN/WLAN, routers, switches, WLAN controllers and access points
• Prisma Access and SD-WAN, network monitoring and ticketing systems
• Scripting or automation tools (PowerShell, Bash, Python, REST APIs) and cloud platforms (Azure, AWS) are a plus

What we offer

• Full-time, permanent position with competitive salary and annual performance bonus
• Hybrid model with the possibility of two days per week of teleworking
• Continuous training, career growth and exposure to teams across regions and sectors
• A paid on-call rotation after hours and weekends, with possible travel of more than 15%