Customer Support Specialist – Fintech & Crypto

About the role

We are looking for a Customer Support Specialist to join a fast‑growing fintech and cryptocurrency client. The role is fully remote and focuses on helping users navigate the platform, resolve account and transaction questions, and troubleshoot basic technical issues.

Key responsibilities

• Respond to inbound customer calls, emails and live‑chat messages in a professional and friendly manner.
• Guide users through account setup, transaction processes and platform features using approved scripts and resources.
• Troubleshoot common technical problems such as login issues, transaction errors, wallet connections and app navigation.
• Locate customer accounts and case history quickly within the CRM during live interactions.
• Document every interaction accurately in the CRM, updating notes, tags and statuses.
• Escalate complex technical or account issues to the engineering or specialist team when necessary.

Required profile

• Excellent verbal and written English communication skills.
• Friendly, patient and customer‑focused attitude.
• Ability to stay organized and handle high‑volume inquiries.
• Comfortable working independently in a remote environment.

Required skills

• Proficiency with a CRM system for tracking and documenting customer interactions.

What we offer

• Competitive salary paid in USD.
• 100 % remote work arrangement.
• Opportunity to work in the dynamic fintech and cryptocurrency sector.