Bilingual English-Spanish Customer Support Consultant (Remote)

About the role

SupportYourApp is looking for a bilingual English‑Spanish Customer Support Consultant to join its global team. Working remotely, you will provide high‑quality assistance to customers across multiple channels while helping the company maintain its reputation for excellent service.

Key responsibilities

• Deliver customer support via phone, chat, and email.
• Respond to inquiries, resolve issues, and build lasting relationships.
• Stay current with tools, technology, and best practices in customer happiness.
• Handle sensitive data securely and comply with privacy standards.
• Maintain deep knowledge of client solutions and meet performance KPIs.
• Collaborate with internal teams to address operational challenges.

Required profile

• Fluent English and Spanish (C1 level) in both speaking and writing.
• Minimum 6 months experience in a customer support role.
• Experience using CRM systems.
• Basic proficiency with Microsoft Office.
• Strong analytical and research abilities.
• Positive, proactive, and responsible attitude.
• Personal computer with at least 8 GB RAM and a stable internet connection (minimum 50 Mbps download, 40 Mbps upload).

Required skills

• CRM systems
• Microsoft Office

What we offer

• Fixed schedule: Monday‑Friday, 11 AM‑7 PM CDT.
• Fully remote work environment.
• Inclusive international team.
• Compensation paid in USD.
• Referral rewards.
• Balanced workload with internal health policies.
• Supportive leadership focused on development.
• Opportunities for self‑development and growth.