Associate Service Manager
Tesla · Montevideo
Description du poste
About the role
As an Associate Service Manager at Tesla, you will lead the front‑line service operation, acting as a brand ambassador and ensuring an exceptional customer experience. You will oversee daily activities, develop team members, and drive performance across safety, efficiency and quality.
Key responsibilities
- Exceed customer expectations by monitoring service trends and establishing standards and processes.
- Lead by example, prioritize team success, provide regular feedback and mentorship.
- Understand and improve all aspects of service centre performance, championing safety, efficiency, quality and technical acumen.
- Drive business metrics, managing productivity, quality, cost and revenue targets.
- Adapt to change, manage high‑pressure situations, and combine analytical thinking with hands‑on problem solving.
- Advocate for customers and the team while promoting Tesla’s mission.
Required profile
- Bachelor’s degree or equivalent experience.
- Prior leadership experience in a service‑focused environment.
- Proven ability to lead diverse teams in a fast‑paced, technology‑driven setting.
- Experience running complex processes using Lean or similar techniques.
- Valid driver’s licence.
Required skills
- Lean methodology
Questions fréquentes
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Tesla
Montevideo
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