Associate Service Manager

About the role

As an Associate Service Manager at Tesla, you will lead the front‑line service operation, acting as a brand ambassador and ensuring an exceptional customer experience. You will oversee daily activities, develop team members, and drive performance across safety, efficiency and quality.

Key responsibilities

• Exceed customer expectations by monitoring service trends and establishing standards and processes.
• Lead by example, prioritize team success, provide regular feedback and mentorship.
• Understand and improve all aspects of service centre performance, championing safety, efficiency, quality and technical acumen.
• Drive business metrics, managing productivity, quality, cost and revenue targets.
• Adapt to change, manage high‑pressure situations, and combine analytical thinking with hands‑on problem solving.
• Advocate for customers and the team while promoting Tesla’s mission.

Required profile

• Bachelor’s degree or equivalent experience.
• Prior leadership experience in a service‑focused environment.
• Proven ability to lead diverse teams in a fast‑paced, technology‑driven setting.
• Experience running complex processes using Lean or similar techniques.
• Valid driver’s licence.

Required skills

• Lean methodology