Resident Engineer – Uruguay

About the role

Radware is seeking a Resident Engineer to be embedded within a strategic customer environment in Uruguay. The role acts as the primary technical advisor, ensuring optimal performance, stability, and security of Radware solutions while fostering strong relationships with customer stakeholders.

Key responsibilities

• Serve as the main technical point of contact for the customer’s Radware environment, providing operational support, configuration, and optimization.
• Proactively monitor system health, performance, and security posture, and lead complex troubleshooting for high‑severity incidents.
• Collaborate with internal Support, R&D, and Product teams to resolve critical issues and drive upgrades, migrations, and new feature implementations.
• Deliver regular status updates, reports, and technical briefings to customer stakeholders, identifying risks and opportunities for improvement.

Required profile

• Proven experience in networking, application delivery, or cybersecurity environments.
• Strong troubleshooting skills in complex production settings and ability to manage multiple priorities under pressure.
• Excellent communication and stakeholder management abilities, with experience working directly with enterprise customers.

Required skills

• Load balancing / ADC technologies.
• Web application security (WAF, DDoS protection).
• TCP/IP, HTTP/S, DNS, SSL/TLS protocols.
• Automation and scripting using Python and APIs.
• Familiarity with Radware solutions such as Alteon, DefensePro, Cloud WAF.