Telephony & Unified Communications Engineer

About the role

The role supports daily coordination, external operation and governance of Unified Communication services delivered by an external provider, acting as a liaison between customers, internal stakeholders and the provider.

Key responsibilities

• Coordinate Unified Communication services with the external provider and regional service managers to ensure business continuity.
• Monitor service performance against SLAs, KPIs and operational expectations, and support regular service review meetings.
• Track incidents, service requests, changes and escalations, ensuring timely resolution and proper documentation.
• Assist in major incident handling, problem management, RCA analysis and improvement actions.
• Support reporting on service quality, incident trends, provider performance and user feedback.

Required profile

• Degree in Computer Science, Informatics, Business Informatics or a comparable field.
• 6+ years experience in Unified Communications technologies and services.
• 3‑5 years experience in IT service coordination, service delivery and provider management.
• Advanced level of English.

Required skills

• Unified Communications technologies and services.
• IT service management (ITIL) and ServiceNow.
• Cloud solutions, virtualization and monitoring tools.
• Networking and telecommunications infrastructure.
• IT security and vulnerability management.
• Agile methodologies and DevOps practices.

What we offer

• Hybrid and flexible working model.
• Private medical insurance for employee and family from day one.
• Additional flexible leave days and remote work abroad up to 6 weeks per year.
• Annual bonus, well‑being benefits and a learning ecosystem.