Marketplace Operations Specialist (English & Spanish, Remote)

About the role

SupportYourApp is a global Intelligent Support-as-a-Service provider working with tech companies such as MasterCard, Calm and MacPaw in 30+ countries. It is looking for a Marketplace Operations Specialist to join its team in a multicultural, multilingual environment and work from home. The role is fixed schedule, Monday to Friday, 4 PM to 1 AM GMT+2.

Key responsibilities

• Source, contact and activate creators for projects and missions
• Monitor creator performance, follow up on missed requirements and give feedback or arrange re-training
• Coordinate projects and workflows so deliverables are accurate and on time
• Handle operational issues and escalations by investigating and resolving them
• Collaborate with other agents and cross-functional teams
• Proactively identify and fix issues to keep operations running smoothly
• Investigate fraud and risk cases and take appropriate action
• Track operational performance and KPIs using Google Sheets and internal tools
• Identify recurring issues and help improve processes

Required profile

• Native Spanish and excellent written and spoken English at C1 level
• Solution-oriented mindset with solid project management skills
• Ability to organise tasks, set priorities and drive execution independently
• Proactive, detail-oriented, with strong communication and interpersonal skills
• Personal laptop or computer (at least 8 GB RAM) and a stable internet connection (minimum 50 Mbps download, 40 Mbps upload)
• Previous experience in operations, project coordination, creator/account management or marketplace operations is a plus

Required skills

• Google Sheets, including filters, formulas and pivot tables
• Project management

What we offer

• Remote work with a fixed schedule
• International, inclusive environment
• Compensation in USD
• Rewards for referring friends
• Internal health policy and responsive leadership focused on development
• No time-tracking requirements