Field Support Technician

About the role

We are seeking a proactive, customer‑oriented Field Support Technician to deliver on‑site IT assistance to end users across manufacturing and office environments. You will ensure business continuity by resolving hardware, software, and network issues while adhering to service level agreements.

Key responsibilities

• Provide on‑site support for hardware, software, endpoint devices, and basic network connectivity incidents.
• Assist users with Microsoft Office and corporate applications.
• Install, configure, and maintain desktops, laptops, peripherals, and mobile devices.
• Deploy and manage standard workstation images, including OS configuration, security tools, patches, and endpoint protection.
• Perform software deployment, patch management, and lifecycle maintenance.
• Conduct preventive and corrective maintenance on IT equipment.
• Support printers, barcode scanners, label printers, industrial tablets, and video‑conferencing equipment.
• Troubleshoot wired and wireless network issues and coordinate escalations when needed.
• Execute user administration tasks such as account creation, password resets, and access management.
• Maintain technical documentation, knowledge‑base articles, and operational procedures.
• Participate in on‑call rotations and collaborate with regional and global IT teams.

Required profile

• 2‑3+ years of experience in IT Support, Field Support, Deskside Support, or Service Desk environments.
• Hands‑on experience with Windows‑based operating systems and end‑user devices.
• Familiarity with ticketing systems and ITIL‑based support processes.
• Strong customer service orientation and problem‑solving abilities.

Required skills

• Windows operating system administration
• Microsoft Office Suite
• Active Directory user management
• LAN/WAN networking concepts and Wi‑Fi troubleshooting
• Endpoint device configuration and mobile device management
• Printer, scanner, barcode and label‑printer support
• Video‑conferencing and meeting‑room equipment setup
• OS imaging, patch management and endpoint protection tools
• Ticketing system usage and ITIL process knowledge