Client Success Manager (Remote)

About the role

Join Nortal’s Client Services team in the Americas as a Senior Client Success Manager responsible for a portfolio of strategic, enterprise‑scale accounts. You will define account strategy, own forecasting and revenue targets, and build executive‑level relationships.

Key responsibilities

• Drive client retention and growth across assigned strategic accounts.
• Build long‑lasting, profitable relationships with executive stakeholders.
• Define and implement long‑term account strategy and objectives.
• Identify and close upsell and cross‑sell opportunities.
• Deliver measurable account growth and high retention rates.

Required profile

• Detail‑oriented and organized, with rigorous account plans and forecasts.
• Comfortable with accounting, forecasting and maintaining a reliable pipeline.
• Natural bridge builder who connects client stakeholders, delivery teams and leadership.
• Invested in long‑term relationships and not afraid of hard conversations.
• Proactive risk‑raiser who escalates issues before they become problems.
• Highly autonomous and able to navigate complex environments.
• Commercially fluent with strong understanding of contract structures and margin protection.

What we offer

• Competitive USD salary.
• 100% remote work with access to coworking spaces across LATAM.
• Paid time off and national holidays according to local regulations.
• Sick leave and annual credit for personal perks.
• Team‑building activities, virtual coffee breaks and tech talks.
• Extra day off on your birthday.