Office-based Call Center Agent – Paysandú (Uruguay)

About the role

We are looking for an office‑based Call Center Agent to handle inbound requests for towing and roadside assistance. You will work on a Pacific Standard Time (PST) schedule, providing calm, accurate support to customers in emergency situations.

Key responsibilities

• Answer a high volume of inbound calls, assess vehicle issues, and determine the appropriate service.
• Collect precise service details such as location, vehicle information, issue type, and destination.
• Provide clear information on services, pricing, estimated arrival times, and procedures.
• Convert inquiries into confirmed service requests and keep customers updated on status.
• Coordinate with dispatchers and service providers to ensure timely job assignment.
• Document interactions and service requests in the company’s CRM or dispatch system.
• Meet performance metrics including call quality, conversion rate, handling time, and satisfaction.

Required profile

• Senior high school graduate (Bachelor’s degree a plus).
• Bilingual proficiency in English and Spanish, both spoken and written.
• Prior experience in customer service, call centers, or sales preferred.
• Strong verbal and written communication skills.
• Ability to work full‑time on‑site following PST shifts.

Required skills

• Google Maps for accurate location identification.
• CRM software and call‑center applications.
• Comfortable using computers and handling multiple tasks efficiently.