Líder de Operaciones de Fraude

About the role

Koin is looking for a Fraud Operations Leader to oversee its anti‑fraud and payment gateway solutions across Latin America. Based in Montevideo, the role combines data‑driven decision making with team leadership to ensure secure, efficient transactions for merchants and consumers.

Key responsibilities

• Monitor key performance indicators such as SLA, productivity (transactions per hour), error rates and deviations, and analyse trends.
• Identify emerging fraud patterns, generate alerts and drive continuous‑improvement initiatives.
• Make data‑based decisions, produce insights and propose operational optimisations.
• Coach and develop a team of analysts.
• Coordinate critical operational processes, guaranteeing quality and compliance.
• Create executive dashboards and reports to support strategic decisions.
• Design and implement enhancements for manual and automated review flows.
• Collaborate with technical and quality teams to maintain smooth operations.
• Present results and strategies to senior management.

Required profile

• Advanced student or graduate in Economics, Business Administration, Engineering or related fields.
• At least 1 year of experience in analytical or operational roles.
• Proactive attitude with a collaborative mindset.

Required skills

• Advanced Excel.
• Google Suite (Sheets, PowerPoint).
• Dashboard creation and visual data analysis.
• Intermediate SQL (preferred).

What we offer

• Hybrid work model with a dedicated office in Montevideo.
• Initial one‑month training program (morning/afternoon shift).
• Transition to a night shift schedule (Sunday‑Thursday, 17:30‑02:00).
• Opportunity to impact financial innovation across Latin America.