Executive Housekeeper – Shipboard Management

About the role

The Executive Housekeeper is a senior member of the shipboard management team, responsible for overseeing all housekeeping operations and delivering the brand’s standards of cleanliness and guest service across the vessel.

Key responsibilities

• Maintain cleanliness, maintenance and presentation standards in guest staterooms, balconies, corridors, officer cabins, laundry, lockers and storage areas.
• Report to the Hotel Director and collaborate with other hotel division heads on cleanliness standards.
• Lead, motivate and coach a diverse housekeeping team, handling guest feedback and requests efficiently.
• Provide classroom‑style and on‑the‑job training, and support succession planning.
• Coordinate the division schedule with shoreside support and monitor staffing needs.
• Oversee laundry operations, ensuring the Laundry Master has the tools and training required.
• Manage yearly budgets for housekeeping and laundry cost centres and monitor revenue streams such as laundry, floral cart and tuxedo program.
• Drive performance against guest satisfaction scores, quality reviews, employee satisfaction, health inspections and operational audits.
• Stay informed on ship events and special functions to guide the team.
• Maintain knowledge of cleaning practices, equipment and supplies, and ensure proper training on their use.
• Facilitate departmental meetings, training sessions and clear handover documentation.

Required profile

• Professional and courteous demeanor aligned with Royal Caribbean’s “Anchored in Excellence” philosophy.
• Proven leadership experience in a large‑scale hospitality or cruise‑ship environment.
• Strong coaching and mentoring abilities.
• Ability to manage budgets and schedule resources effectively.
• Excellent communication skills for cross‑functional collaboration.

Required skills

What we offer

• Opportunity to work on a world‑class cruise vessel.
• Dynamic, multicultural team environment.
• Professional development and training programs.