English Speaking Customer Support Representative

About the role

Join a fast‑growing company as a bilingual English‑Spanish Customer Support Representative. This is a remote, full‑time position with a flexible schedule and an immediate start date.

Key responsibilities

• Answer tickets (email and chat) via Impress CRM in English and Spanish
• Provide phone support in both languages
• Process customer inquiries related to payments, appointments, and cancellations
• Handle specific customer requests, complaints, and social‑media queries
• Maintain and update customer data in client systems
• Perform additional tasks assigned by the supervisor and report to senior management

Required profile

• English at C1 level (spoken and written)
• Spanish at C1 level
• Comfortable with handling calls
• Organised, dedicated and able to stay focused while working remotely
• Previous experience in customer support, especially phone‑based, with English speakers
• Excellent communication skills
• Knowledge of medical terminology is a plus
• Reliable backup internet, power banks, etc., to avoid interruptions

Required skills

• G Suite
• HubSpot (optional)
• Aircall (optional)
• Impress CRM

What we offer

• Experience working for an international company
• Compensation of $750 USD per month during a 2‑month probation period
• After probation: $750 USD plus up to $100 USD for meeting KPIs
• Company‑provided training
• Supportive management and motivation