Customer Service Representative

About the role

Tata Consultancy Services (TCS) is looking for enthusiastic Service Desk agents to join our Montevideo team. You will be the first point of contact for clients, handling incoming incidents and providing clear, effective solutions.

Key responsibilities

• Receive, log, and resolve client-reported incidents via phone, email, or chat.
• Diagnose basic software and hardware issues and guide customers through troubleshooting steps.
• Utilize the company CRM to track tickets, update status, and ensure timely closure.
• Escalate complex problems to senior technical teams when necessary.
• Maintain accurate documentation of interactions and solutions.

Required profile

• Completed high school (Bachillerato) or equivalent.
• Excellent command of English, both written and spoken.
• Strong communication and interpersonal skills.
• No prior professional experience required; willingness to learn is essential.

Required skills

• Familiarity with CRM tools.
• Basic understanding of software applications and hardware components.

What we offer

• Hybrid work model (on‑site and remote).
• Comprehensive training program to develop technical and customer‑service competencies.
• Opportunity to grow within a global, merit‑based organization.