Concierge Support Agent - Tier 2
Humankind Global Recruitment · Département Montevideo
Descripcion del puesto
About the role
The Concierge Support Agent – Tier 2 will join a fast‑growing customer‑focused team in Montevideo. Reporting to the Customer Support Team Lead, you will provide premium assistance to high‑value clients across phone, email and live‑chat channels, ensuring a seamless experience from the first contact.
Key responsibilities
- Deliver high‑quality support via calls, emails and live chat, identifying customer needs and resolving issues promptly.
- Aim for first‑contact resolution through clear, accurate and professional communication.
- Handle multiple interactions simultaneously while maintaining productivity and service standards.
- Maintain up‑to‑date product and service knowledge to troubleshoot queries and upsell when appropriate.
- Adhere to scheduled availability, performance targets and company policies, including confidentiality standards.
- Support team initiatives and contribute to additional duties as required.
Required profile
- Minimum 1 year of experience in a customer service or experience‑focused role.
- Advanced/professional proficiency in spoken and written English.
- Ability to manage several customer interactions efficiently in a fast‑paced environment.
- Proactive, adaptable mindset with strong teamwork orientation.
Required skills
- Microsoft Office suite
- Familiarity with contact‑centre tools
What we offer
- Monthly food and transportation allowance
- Medical insurance coverage
- Opportunity to shift to a hybrid working model after six months
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Publicado hace 3 días
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Humankind Global Recruitment
Département Montevideo
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