After Sales Manager

About the role

We are looking for an After Sales Manager to lead our country‑level after‑sales operations for Ponsse’s forest machines. The role combines strategy implementation, service network development and close cooperation with customers and internal teams to ensure high‑quality support and growth.

Key responsibilities

• Implement the company’s After Sales strategy at the country level.
• Develop and execute a local After Sales strategy and service network, including service dealers.
• Manage parts sales to customers and the service network.
• Oversee workshop and field service operations, both internal and through service dealers.
• Handle warranty processes and service agreement sales.
• Provide technical support and after‑sales marketing locally.
• Coordinate remanufacturing operations when required.
• Ensure safety compliance in all After Sales activities.
• Collaborate with key customers and the sales team.
• Communicate and support stakeholders, representing country operations in regional forums.

Required profile

• Proven experience in after‑sales management within industrial or machinery sectors.
• Strong background in building and managing service networks and dealer relationships.
• Experience with parts sales, warranty handling, and service agreements.
• Ability to develop and implement local strategies aligned with corporate goals.
• Excellent communication and stakeholder management skills.

Required skills