Customer Success Specialist – Food Science (Remote)

About the role

The Customer Success Specialist is the primary commercial and service contact for clients throughout their entire journey, from the first inquiry to project completion and future work. This remote position focuses on inbound web and phone leads, providing consultative guidance on laboratory testing, labeling, and related services.

Key responsibilities

• Respond promptly to inbound inquiries, acting as the knowledgeable first point of contact.
• Conduct consultative discovery to understand customer goals, timing, and testing or labeling needs.
• Recommend appropriate services, involve technical experts when needed, and prepare quotes or proposals.
• Own the customer relationship post‑sale, coordinating project setup, tracking progress, and delivering final reports.
• Manage project logistics, including sample submission, status updates, and invoice follow‑up via QuickBooks.
• Identify opportunities for additional services and make recommendations without compromising trust.

Required profile

• Strong communication skills and a customer‑focused mindset.
• Ability to manage multiple projects from start to finish.
• Comfort with consultative selling and cross‑functional coordination.

Required skills

• QuickBooks (for invoice tracking and billing support).

What we offer

• Fully remote work environment.
• Opportunity to work with a niche client base in food, pet food, and supplement manufacturing.
• Collaborative team that values clear communication and professional growth.