Customer Success Manager – Travel Technology

About the role

The Customer Success Manager will partner with hospitality and travel customers to ensure they achieve their commercial objectives using Aven Hospitality’s technology platform. Working within a newly created team, you will help shape engagement processes, drive value realization, and support revenue retention and expansion.

Key responsibilities

• Support the Director in developing and tracking team engagement strategies and performance metrics aligned with customer success goals.
• Facilitate customer onboarding, close knowledge gaps, and promote continuous education.
• Build and maintain strong relationships with commercial, product, and delivery teams to act as the voice of the customer.
• Engage assigned customers, establish baselines, and create or refresh customer success plans.
• Design and execute engagement strategies that drive goal attainment, value realization, and successful renewals.

Required profile

• Proven experience in customer success, account management, or related client‑facing roles.
• Strong ability to collaborate across commercial, product, and delivery functions.
• Excellent communication skills and a customer‑centric mindset.

Required skills

What we offer

• Opportunity to shape a new function within a fast‑growing travel technology company.
• Collaborative, multicultural environment with global exposure.
• Competitive compensation and benefits package.