Customer Service Specialist – French Speaker (Remote)

About the role

TalentWorldGroup is seeking a bilingual Customer Service Specialist to join its remote call‑center team. The role focuses on first‑level support for a home‑based online travel platform, handling inbound and outbound interactions in French and English.

Key responsibilities

• Answer inbound and make outbound customer service calls.
• Manage cases, including modifications, cancellations, deposit claims, and escalations.
• Log, classify, and follow up on all interactions while maintaining accurate records.
• Analyze call data and share customer feedback with internal teams.
• Stay updated on platform and process changes.

Required profile

• Professional‑level French (C2) and fluent English.
• Proven experience in customer service, preferably in the online travel sector.
• Ability to multitask between live calls and case handling.
• Strong computer literacy and comfort working online.

Required skills

• Experience with Zendesk or similar ticketing platforms.
• Familiarity with Slack or other team collaboration tools.
• Proficiency in Salesforce and standard office applications.

What we offer

• 100% remote work with flexible, project‑based assignments.
• Hourly rate of €11.
• Long‑term collaboration opportunities and career development.
• Paid training (20 hours) before starting.