Senior Client Success Manager – Strategic Accounts

About the role

We are looking for a Senior Client Success Manager to own a portfolio of strategic accounts in the Americas. You will shape account strategy, drive revenue targets, and build trusted relationships with C‑level stakeholders while collaborating with delivery, legal and finance teams.

Key responsibilities

• Define and implement long‑term account strategies and objectives.
• Own forecasting, revenue targets and pipeline health for complex, multi‑stakeholder accounts.
• Identify, negotiate and close upsell and cross‑sell opportunities to drive growth.
• Maintain executive‑level relationships and act as the primary point of contact for US enterprise clients.

Required profile

• 10+ years in client success, account management or a comparable commercial role with enterprise‑scale accounts.
• Proven track record of meeting revenue targets, forecasting and upselling in complex environments.
• Strong analytical mindset; comfortable with accounting, forecasting and contract structures.
• Excellent communication skills in English (C1+) and ability to navigate hard conversations.

What we offer

• Competitive USD salary with 100% remote work flexibility.
• Paid time off, national holidays, sick leave and birthday off.
• Annual credit for perks, team‑building activities and virtual coffee breaks.
• Support from a People Care team for wellness and professional growth.