Salesforce Service Cloud & Agentforce Developer

About the role

We are looking for an experienced Salesforce Service Cloud & Agentforce Developer to design, develop, and support advanced customer service solutions. The role involves working on nearshore projects with significant overlap with U.S. time zones.

Key responsibilities

• Design, develop, configure, and support Salesforce Service Cloud solutions for contact center operations.
• Develop and enhance Agentforce/AI Agents, including topics, instructions, actions, prompts, grounding, and integrations.
• Build scalable Apex classes, triggers, batch Apex, queueable Apex, and Lightning Web Components.
• Create and maintain REST and SOAP integrations between Salesforce and enterprise applications.
• Design and support various Salesforce Flows (Screen, Record‑Triggered, Scheduled, Autolaunched).
• Configure platform capabilities such as objects, fields, record types, page layouts, validation rules, approval processes, permission sets, profiles, custom metadata, and settings.
• Perform administration tasks including user management, security, case management, queues, Omni‑Channel, reporting, dashboards, and Service Cloud Voice integration.
• Utilize SQL and SOQL for data querying, troubleshooting, and analysis.
• Collaborate with business analysts, architects, QA, product owners, and distributed development teams.

Required profile

• 6‑8 years of Salesforce development and implementation experience.
• Strong hands‑on expertise in Service Cloud, Agentforce, Apex, Flows, integrations, and Salesforce administration.

Required skills

• Salesforce Service Cloud
• Agentforce
• Apex development
• Lightning Web Components (LWC)
• Salesforce Flows
• REST and SOAP APIs
• SQL / SOQL
• Service Cloud Voice
• Omni‑Channel
• Integration platforms (MuleSoft, Spring Boot)
• CI/CD and DevOps practices