Representante de Customer Experience

About the role

Join Mercado Libre’s Customer Experience team to help millions of users across Latin America enjoy seamless, trustworthy interactions with our e‑commerce and fintech services. As a Customer Experience Representative you will be the first point of contact, delivering extraordinary support through multiple channels.

Key responsibilities

• Answer user inquiries via online and offline channels, ensuring timely and accurate responses.
• Guarantee a unique, differentiated experience for buyers and sellers contacting the service center.
• Provide effective, high‑quality solutions that add value to our customers.
• Proactively identify improvement opportunities in service flows, processes, and user communication.

Required profile

• Early‑year university student in Business Administration, Economics or a related field.
• Available to work a part‑time schedule of 6 hours per day.
• Previous experience in customer service is desirable.

Required skills

What we offer

• Be part of an entrepreneurial company that thinks big and long‑term.
• Opportunities for personal development, learning, and growth on challenging projects.
• Collaboration with experienced professionals and specialists.
• A positive work environment that encourages fun and teamwork.