Operador/a de Monitoreo – Turno tarde (6 meses)

About the role

ADT Security Services is looking for a Monitoring Operator to work the afternoon shift (15:00‑23:00) in its Monitoring Management department. The role is temporary (zafral) for a period of six months and involves processing assigned monitoring signals according to specific procedures.

Key responsibilities

• Resolve emergency, supervision and service events using defined procedures for each signal type.
• Provide courteous client interaction and coordinate with public safety or emergency services when required.
• Maintain high quality standards in conversation time, procedural accuracy, signal processing time, productivity and overall service quality.
• Efficiently manage time to ensure correct, high‑quality, and effective case resolution.

Required profile

• Experience in customer service, preferably in a call‑center or emergency services environment.
• Strong organizational skills and result‑orientation.
• Ability to work flexible, rotating schedules and adapt to a temporary six‑month assignment.

Required skills

• Advanced proficiency with the Microsoft Office suite.

What we offer

• Six‑month fixed‑term contract.
• Afternoon shift (15:00‑23:00) in a professional monitoring center.