Maintenance Coordinator

About the role

An organization is looking for an organized and proactive Maintenance Coordinator to oversee maintenance requests, coordinate vendors and technicians and make sure property issues are resolved quickly and efficiently. The ideal candidate has experience in property management, short-term or long-term rentals, facilities coordination or home services, and can manage several maintenance requests at once.

Key responsibilities

• Receive, review, prioritize and track maintenance requests from tenants, guests, property managers and internal teams.
• Coordinate repairs with maintenance technicians, contractors and vendors, and schedule appointments so they have the right information and access.
• Follow up on open work orders and handle urgent and emergency maintenance according to established procedures.
• Communicate clearly with tenants, guests, property managers and vendors throughout the repair process.
• Obtain and compare estimates, escalate higher-cost repairs for approval, and close work only after quality checks.
• Maintain accurate records of work orders, invoices, photos, estimates and completed repairs.
• Monitor recurring issues and identify opportunities for preventative maintenance.
• Coordinate property access, lockbox/entry information and vendor instructions, and update property management systems and internal tracking sheets.

Required profile

• 2+ years of experience in maintenance coordination, property management, facilities management or a related role.
• Strong experience coordinating contractors, handymen, plumbers, electricians, HVAC technicians and other vendors.
• Ability to prioritize multiple work orders by urgency and impact, and to handle emergency situations.
• Strong attention to detail, documentation skills and written and spoken English.
• Preferred: experience with short-term, vacation or long-term rentals, with multiple properties, and knowledge of common residential repairs (HVAC, plumbing, electrical, appliances, locks).

Required skills

• Proficiency with Google Workspace and property management or work-order software.
• Ability to work independently in a remote environment.
• Preferred: property management platforms such as AppFolio, Buildium, Propertyware, Rent Manager, Yardi, Guesty or Hostaway.