HR Director - People Operations & Performance (Remote, LATAM)

About the role

A hands-on HR Director is sought to lead the international People Operations function and build a transparent, performance-driven HR system. The role covers the complete employee lifecycle after hiring: contracts, HR policies, performance management, compensation coordination, employee relations, professional growth, retention, disciplinary matters and offboarding. It is a senior leadership position reporting directly to the CEO.

The position is hybrid or fully remote, with the option to work from the Panama office or another Latin American country. Full daily availability during Panama business hours (9am to 6pm) is mandatory, and occasional business travel may be required. Candidates based in Latin America are strongly preferred.

Key responsibilities

• Lead the international People Operations and HR governance function and develop HR strategy and organizational design.
• Manage employee and contractor agreements, renewals and HR documentation, and maintain employee files, contract trackers and probation records.
• Coordinate recruitment in LATAM and Europe, and manage performance reviews, KPIs and performance improvement plans.
• Handle employee relations, complaints, conflicts and disciplinary matters, and coordinate compensation, bonuses, benefits and payroll information.
• Build promotion, career-development and succession processes, and manage terminations, exit interviews and offboarding.
• Develop and enforce HR policies, improve retention, training and onboarding, and lead the HR Generalist and future People Operations team.
• Maintain HR dashboards, report regularly to the CEO, and cooperate with the Global Talent Acquisition Director on workforce planning and hiring quality.

Required profile

• At least 5 years of experience as an HR Director, Head of HR or senior HR leader.
• University degree required; master's degree preferred.
• Demonstrated strong experience in international recruitment and in managing the full employee lifecycle.
• Proven experience with performance management, employee relations and terminations, and with remote or international teams.
• Experience managing an HR team and enforcing HR policies.
• C1 English and C1 Spanish (native proficiency).
• Ability to work independently and communicate directly with the CEO.

What we offer

• Monthly salary from USD 3,500 to 5,000 depending on experience.
• Director-level position with direct access to the CEO and long-term cooperation.
• Hybrid or fully remote work, with international scope across Europe and the Americas.
• Fixed monthly compensation plus performance-based incentives.