Guest Relations Officer (Shipboard)
Celebrity Cruises · Département Montevideo
Job description
About the role
The Guest Relations Officer owns every guest interaction, ensuring a seamless, premium service experience that is both exceptional and memorable. Working within the Guest Relations team, the officer acts as the liaison between guests and all Hotel and Marine departments, proactively anticipating needs and expectations.
Key responsibilities
- Maintain a constant professional presence and emergency preparedness within stateroom services, handling elevator and ADA alarms.
- Serve as the brand voice for external calls, delivering personalized service to guests and crew.
- Respond to escalated guest concerns with empathy, professionalism, and a positive attitude.
- Collect and analyse metrics such as guest counts, call volume, and call content for continuous improvement.
Required profile
- 2‑3 years experience as Front Desk/Receptionist in a 4‑ or 5‑star hotel; shipboard guest services experience is a plus.
- Fluent English with clear, cordial communication; conversational proficiency in additional languages (Spanish, Portuguese, Italian, French or German) is preferred.
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Published 1 day ago
Expires 1 month from now
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Celebrity Cruises
Département Montevideo
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