Chargeback and Dispute Resolution Specialist

About the role

The Chargeback and Dispute Resolution Specialist is responsible for managing the full lifecycle of payment disputes and chargebacks for Hyprwork’s direct‑to‑consumer health and wellness brands. Working remotely, you will protect the company from fraudulent claims while ensuring legitimate customer concerns are addressed fairly and promptly.

Key responsibilities

• Receive and triage all incoming chargeback notifications from processors such as Stripe and PayPal.
• Investigate each dispute by reviewing order history, customer communications, shipping records, and call logs.
• Assemble comprehensive rebuttal packages with evidence tailored to each reason code and submit them within mandated deadlines.
• Track win rates, dispute amounts, and outcome trends; prepare monthly reports on volume, win/loss rates, and financial impact.
• Identify fraud patterns and work with management to implement preventive measures.
• Collaborate with Customer Service and Finance teams to ensure documentation supports dispute defense and to surface policy or product issues.

Required profile

• Minimum 2 years of experience handling chargebacks, payment disputes, or fraud prevention in an e‑commerce environment.
• Working knowledge of card‑network dispute reason codes and related processes.
• Strong attention to detail and ability to assemble precise evidence packages.
• Excellent written communication in English for professional rebuttal letters.
• Proficiency with payment platforms such as Stripe and PayPal.

Required skills

• Stripe
• PayPal