Trilingual Customer Support Executive (Portuguese, English, Spanish)

About the role

Exness, a trading broker with over 2,000 employees across 13 countries, is hiring a Customer Support Executive in Montevideo, Uruguay. The role provides excellent service and issue resolution across live chat, phone and email to existing and potential clients, and offers full relocation support for you and your family.

Key responsibilities

• Process client requests and solve issues via live chat, phone and email, and escalate technical and trading complaints to the right teams
• Update clients on request status, guide them on product features and best practices, and handle account terminations and security changes through verification calls and video checks
• Verify documents submitted by clients in specific regions and report suspicious activity or system issues to team leaders
• Assist clients with onboarding, triage and escalate Source of Funds (SOF) cases, and handle KYC renewals and liveness checks
• Stay up to date on industry trends, regulations and new products, attend company seminars and monthly knowledge quizzes, and meet quarterly KPI targets set by the CS Manager

Required profile

• Bachelor's degree or diploma in Business Administration or a related field; fresh graduates are accepted
• Fluent English, Portuguese and Spanish, with strong client-facing communication skills
• Strong customer service orientation, problem-solving and critical thinking skills
• Ability to work independently and collaboratively in a fast-paced environment, with flexibility for non-traditional hours

Required skills

• Proficiency with CRM systems and other customer support tools
• Multitasking and good communication skills

What we offer

• Competitive salary and performance bonus
• Full relocation support (flights, housing, visas, legal assistance)
• Health insurance with full family coverage and life insurance
• Learning opportunities, education allowance for school and kindergarten fees, and 21 working days of annual leave
• Employee appreciation program, meal and transport allowance, free gym membership and wellness allowance