Travel Support Specialist – SNAP Booking Tool

About the role

The Travel Support Specialist for SNAP provides frontline assistance to Travel Leaders Network owners, advisors, and internal partners across North America. Working in a high‑volume call‑center environment, the specialist ensures a professional and efficient customer experience while handling inquiries via phone, email, and chat.

Key responsibilities

• Deliver phone, email, and chat support for the SNAP booking tool.
• Accurately document issues, resolutions, and knowledge articles in internal systems.
• Utilize Salesforce, Microsoft Office, email, and other internal support tools with advanced proficiency.
• Prioritize, multitask, and adapt to changing demands in a fast‑paced setting.
• Assist with training and knowledge transfer in one‑on‑one and group sessions.
• Analyze issues, evaluate options, and develop actionable solutions.
• Collaborate cross‑functionally to research, resolve, and communicate reported problems.

Required profile

• 5+ years of experience in the travel industry, preferably working with travel advisors.
• Detail‑oriented with the ability to manage multiple tasks simultaneously.
• Familiarity with U.S. and Canadian industry suppliers.
• Strong analytical, problem‑solving, and decision‑making skills.
• Ability to work well under pressure and deliver superior customer service.
• Self‑starter, highly motivated, and comfortable using new technologies.

Required skills

• Salesforce
• Microsoft Office (Word, Excel, PowerPoint)