Support Analyst

About the role

As a Support Analyst you will be the first line of support for GreenMile’s logistics solutions, assisting customers worldwide through calls, emails and messages. You will diagnose issues, reproduce them, and help deliver effective solutions while contributing to software implementations.

Key responsibilities

• Respond to customer inquiries via multiple channels, quickly diagnosing and resolving issues.
• Maintain accurate records of all interactions in GreenMile’s support system.
• Test software to reproduce problems, validate bug fixes and verify new features before release.
• Improve customer experience by updating user guides and documentation.
• Partner with customers to understand usage and recommend improvements.
• Collaborate with internal teams in technical discussions and customer meetings.

Required profile

• 1–2 years of experience in technical support or a similar role.
• Strong analytical thinking with attention to detail and ability to interpret data.
• Excellent written and verbal communication in English and Spanish.
• Ability to work independently and collaboratively in a fast‑paced environment.
• Growth mindset and adaptability.

Required skills

• Proficiency with Microsoft Office tools: Word, Outlook, Excel, SharePoint.
• Basic data analysis skills.