Operations Manager – Business & IT Integration

About the role

The Manager of Operations will act as the bridge between Blend’s business teams and the IT/integration team that builds the platforms, integrations, and automations powering the firm. You will work across finance, people, operations, legal, IT, marketing, sales, client delivery and service lines to uncover workflow gaps and drive technology solutions.

Key responsibilities

• Engage stakeholders across commercial, delivery and GES functions to map current workflows and identify friction points.
• Prioritize automation, integration and platform‑utilisation opportunities that improve efficiency or reduce risk.
• Maintain a backlog of technology‑enablement ideas to guide IT planning.
• Translate business needs into clear, scoped requirements for the IT team.
• Participate in solution‑design discussions, focusing on data, integration and architecture.
• Track delivery progress, manage expectations and validate outcomes.
• Develop working knowledge of Blend’s core platforms and promote adoption of existing capabilities.
• Support change‑management and user‑adoption for new technology roll‑outs.
• Distinguish process problems from technology problems and recommend appropriate solutions.

Required profile

• 7+ years of experience in business operations, systems or technology enablement.
• Proven ability to work with both business leaders and technical developers.
• Strong analytical mindset with a bias toward reducing manual work.
• Excellent communication and stakeholder‑management skills.

Required skills