On-site IT Support Technician – Montevideo

About the role

We are looking for an on‑site IT Support Technician to provide immediate technical assistance to end‑users in Montevideo. The role ensures continuous operation of IT services by handling incidents, performing equipment maintenance, and meeting service‑level agreements.

Key responsibilities

• Provide face‑to‑face support to end‑users on hardware and software issues.
• Log, track and resolve tickets using ServiceNow.
• Diagnose and fix hardware and software incidents.
• Perform preventive and corrective maintenance on computers.
• Replace faulty parts and components.
• Support Dell and Lenovo equipment, including warranty coordination with vendors.
• Ensure SLA compliance for critical, urgent and priority tickets.

Required profile

• Technical degree in Systems, Informatics or a related field.
• Proven experience in on‑site technical support.
• Familiarity with ServiceNow or similar ticketing tools.
• Hands‑on experience in computer hardware maintenance and repair.
• Availability to work onsite in Montevideo.

Required skills

• ServiceNow ticketing platform.
• Dell hardware support.
• Lenovo hardware support.
• Hardware maintenance and repair.

What we offer

• Stable, full‑time position with a reputable global IT services company.
• Opportunity to work with leading hardware brands and develop technical expertise.