IT Support Specialist – Remote US Clients
Virtustant
Description du poste
About the role
You will provide remote technical support to US‑based clients, handling issues over the phone and via email, while receiving training on the company’s proprietary systems and conducting technical assessments.
Key responsibilities
- Provide remote support for US clients through phone and email.
- Assist clients with a wide range of technical issues.
- Make and receive support calls, ensuring timely response.
- Communicate with clients via email to follow up and resolve tickets.
- Deliver Level 1 and Level 2 desktop and user support.
- Perform technical assessments of client environments.
- Use company‑provided tools and documentation to troubleshoot.
Required profile
- Good, stable internet connection.
- A Windows computer.
- Technical skills and computer literacy.
- Strong customer service abilities.
- C2 level English proficiency.
- Availability outside standard working hours for emergencies.
Required skills
- Slack
- Windows OS
- Microsoft 365
- Google Workspace
What we offer
- Payment in USD or local currency according to candidate's preference.
- Full‑time remote opportunity.
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