Customer Support Specialist – Freelance AI Trainer

About the role

Join Mindrift as a freelance AI Trainer focused on customer‑support scenarios. You will help leading tech companies improve their AI systems by designing, testing, and evaluating realistic banking and financial service interactions.

Key responsibilities

• Design fee‑inquiry and statement‑clarification scenarios, ensuring alignment with disclosed fee schedules.
• Create autopay and payment‑setup scenarios that include intentional errors such as wrong payees or insufficient‑funds policies.
• Develop card‑replacement and fraud‑claim scenarios, testing urgency detection and handoff to dispute teams.
• Author account‑closure scenarios that verify retention‑offer eligibility and pending‑transaction checks.
• Grade AI responses for factual accuracy, empathy, appropriate tone, and clarity without over‑promising.

Required profile

• Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing or a related field.
• Minimum 2 years of experience in customer service, banking, retail or financial services.
• Strong routing judgment and ability to interpret fee schedules or policy documents.
• Background as a QA analyst, call‑center trainer or conversation designer is a plus.
• Excellent written English (C1+ level).

Required skills

What we offer

• Project‑based freelance contract with remote work.
• Estimated 10–20 hours per week during active phases.
• Compensation up to $50 per hour, depending on contribution level and pace.