Customer Success Executive – Account Manager for US Architecture Clients

About the role

BetterPros is seeking a strategic, consultative professional with an architecture background to own the commercial and operational relationship with a portfolio of U.S.-based AEC clients. You will act as a trusted advisor, driving growth while working remotely during U.S. business hours.

Key responsibilities

• Manage commercial and operational relationships for assigned client accounts.
• Lead kick‑off meetings for new clients and new roles within existing accounts.
• Conduct periodic catch‑up meetings to review performance, analyze hours, and gather feedback.
• Prepare and lead Quarterly Business Reviews with leadership, delivering consolidated performance and financial reports.
• Identify and drive cross‑selling and upselling opportunities, including new profiles and expanded services.
• Define monthly billable‑hours forecasts and perform ongoing account health reviews.
• Create and manage candidate search tickets, collaborating with Recruiting through shortlisting, interviews, and selection.
• Lead resolution of client and professional issues, mediating conflicts as needed.

Required profile

• Bachelor’s degree in Architecture or a closely related AEC discipline with hands‑on project experience.
• Prior experience with U.S.‑based AEC companies and solid understanding of U.S. construction phases and imperial measurements.
• Strong commercial acumen and a track record of detecting and closing account expansion opportunities.
• Advanced English proficiency, both written and spoken, with confidence in executive‑level conversations.
• High autonomy, organization, and process discipline, able to manage multiple accounts simultaneously.

Required skills

• Revit
• BIM
• AutoCAD
• Rendering tools
• HubSpot CRM

What we offer

• Competitive compensation
• Flexibility to work from anywhere
• Constant learning and growth opportunities
• Access to a network of over 130 active clients across the United States