Accounting Specialist – Latin America

About the role

As a Customer Support & Onboarding Specialist focused on accounting for Latin America, you will help hotel clients across the region unlock Cloudbeds' financial capabilities. You will guide them through end‑to‑end accounting configuration, from chart‑of‑accounts mapping and tax setup to ERP integrations and country‑specific e‑invoicing compliance, ensuring a smooth launch.

Key responsibilities

• Guide Latin American hotel clients through full accounting onboarding, including chart of accounts mapping, tax configuration, revenue recognition, reconciliation workflows, and e‑invoicing compliance (Mexico SAT/CFDI, Colombia DIAN, Chile SII, etc.).
• Support integrations between Cloudbeds and third‑party accounting platforms/ERPs such as QuickBooks, Xero, M3, NetSuite, and regional Latin American systems.
• Troubleshoot accounting discrepancies, integration sync issues, and configuration questions with a hands‑on, solutions‑oriented approach.
• Serve as the internal subject‑matter expert on Latin American hospitality accounting practices and fiscal compliance.
• Contribute to onboarding documentation, best‑practice resources, and relay customer feedback to Product and Engineering.

Required profile

• 5+ years of hands‑on accounting or bookkeeping experience within the hotel or hospitality industry.
• Proven experience configuring or supporting integrations between a hotel PMS and accounting/ERP software (e.g., QuickBooks, NetSuite, M3).
• Deep knowledge of at least one Latin American country's fiscal and e‑invoicing requirements, with familiarity across the region.
• Fluent in both Spanish and English; Portuguese is a strong plus.
• Strong customer‑facing communication skills and comfort engaging via phone and video.

Required skills

• QuickBooks
• Xero
• NetSuite
• M3
• ERP integration experience
• Proficiency with SaaS platforms

What we offer

• Remote‑first work environment
• PTO in accordance with local labor requirements
• Fully paid parental leave
• Home office stipend based on country of residency
• Professional development courses through Cloudbeds University
• Inclusive culture with equal‑opportunity employment