Technical Support Specialist - SellerCloud

About the role

Descartes is looking for a Technical Support Specialist to support its clients using SellerCloud, a platform that simplifies multichannel eCommerce operations. The role sits at the heart of the customer experience, helping global clients resolve complex technical issues with a focus on clear written communication, and bridging the gap between customers and the development teams. The position is based in Montevideo on a hybrid basis.

Key responsibilities

• Master SellerCloud and related platforms, staying up to date on new features and technical developments.
• Deliver support by email with timely, precise solutions, and assist customers by phone.
• Research and troubleshoot complex technical challenges, escalating to developers when needed.
• Act as a liaison between clients and developers, managing support tickets and making sure issues are fully understood on both sides.
• Keep clients informed with regular updates until their issues are resolved.

Required profile

• Fluent written English, working with international clients across regions.
• Tech-savvy, detail-oriented and committed to delivering solutions with care.
• A dependable team player who thrives in a collaborative, fast-paced environment.

What we offer

• On-the-job training and mentorship.
• A supportive, engaging team culture that values input and growth.
• The chance to join a rapidly growing global company.
• Performance-based bonuses.
• A comprehensive benefits package.