Senior Sales Account Manager

About the role

Sabre Travel Solutions is looking for a Senior Sales Account Manager to lead partner integrations and resolve operational escalations across its global developer ecosystem. The role bridges commercial strategy with technical execution, ensuring partners can integrate quickly and serve travel agencies with confidence.

Key responsibilities

• Resolve technical support issues and manage operational escalations for key partner integrations.
• Guide partner developers on API implementation best practices, including REST and SOAP architectures.
• Collaborate with product and engineering teams to refine workflows and remove integration blockers.
• Streamline support processes to improve solution stability, response times, and partner satisfaction.
• Leverage generative AI and automated diagnostic tools to accelerate troubleshooting and enhance documentation quality.

Required profile

• Minimum 5 years of experience in technical support, partner engineering, or integration management within travel technology or SaaS.
• Hands‑on proficiency with API concepts such as REST, SOAP, and Postman collections.
• Proven track record of managing operational escalations and working with cross‑functional technical teams.
• Demonstrated ability to build structured support processes and drive measurable operational improvements.
• Practical experience using generative AI, automation, or diagnostic tools to improve troubleshooting productivity.

Required skills

• REST API
• SOAP API
• Postman
• Generative AI tools
• Automation tools
• Diagnostic tools

What we offer

• Competitive pay and performance‑based bonuses
• Flexible work options
• Comprehensive healthcare coverage
• Generous PTO and holidays
• Strong retirement planning support
• Family‑friendly benefits
• Professional development opportunities