Player Operations Specialist

About the role

Patrianna is seeking a Player Operations Specialist to join its mission‑critical team protecting millions of gamers worldwide. This full‑time remote position focuses on fraud detection, compliance, and secure payment operations within a fast‑growing iGaming environment.

Key responsibilities

• Analyze real‑money transactions and player behavior to identify fraudulent accounts and suspicious activity.
• Conduct KYC verification, risk assessments, and Enhanced Due Diligence for high‑value accounts in line with global regulations.
• Manage payment operations, including deposits, withdrawals, reconciliations, and redemption decisions.
• Investigate transaction anomalies, money‑laundering patterns, and bonus abuse while maintaining regulatory documentation.
• Validate identity documents, enforce compliance protocols, and coordinate with legal and risk teams.
• Resolve payment queries with Customer Support and Finance, addressing system discrepancies.
• Contribute to process‑improvement initiatives and fraud‑prevention strategy development.

Required profile

• Minimum 2 years of experience in KYC, payments, or risk roles within iGaming or fintech.
• Strong knowledge of US and European regulated gaming markets and compliance frameworks.
• Fluent English with the ability to communicate complex risk scenarios.
• Excellent analytical, problem‑solving, and detail‑orientation skills.
• Ability to manage multiple priorities accurately under pressure.
• Willingness to work varied shifts, including evenings, weekends, and holidays.

Required skills

• Fraud detection tools
• Payment processing systems

What we offer

• Full remote flexibility with international team collaboration.
• Access to cutting‑edge fraud detection technology and security systems.
• Autonomy to suggest and implement improvements.