Payments Operations Specialist

About the role

The Payments Operations Specialist at Exness ensures the smooth and secure execution of client payment transactions within the company's financial ecosystem. The role monitors, processes and troubleshoots client deposits and withdrawals while looking for signs of abuse or fraud, and aims to keep a controlled, trustworthy payments environment. It is based in the Montevideo office, with full relocation support offered for you and your family.

Key responsibilities

• Process pending withdrawals (at least 50% of work time) and handle customer queries about deposits and withdrawals through the case management system
• Analyze and resolve transaction processing issues using troubleshooting procedures, and act during PSP downtime or unscheduled maintenance
• Provide PSPs with transaction details, error messages and screenshots to help investigate problems
• Act as main contact for PSPs by phone, email and chat, and collaborate with other departments to close payment cases
• Analyze data to spot irregular client patterns and potential system faults, and prevent abuse
• Work with internal teams to improve operational efficiency and keep payments secure and compliant

Required profile

• Bachelor's degree in Finance, Business Administration or a related field is an advantage
• 1-3 years of relevant experience; payment operations, financial services or transaction processing experience preferred
• Proficiency in English (oral and written)
• Flexibility to work shifts (morning, evening, night) and weekends, and to work on public holidays with leave compensation

Required skills

• Excel, Google Sheets and Docs
• Problem-solving, analytical and attention to detail
• Communication and organizational skills

What we offer

• Competitive salary and annual performance bonus
• Full relocation support (flights, housing, visas, legal assistance)
• Health insurance for you and your family, plus life insurance
• Education allowance and unlimited learning opportunities
• 21 working days of annual leave, plus paid sick, maternity and paternity leave
• Employee appreciation program, trips to other hubs, employee share scheme, meal and transport allowance, sports membership and wellness allowance